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FAQs - Booking

We want your experience to be truly spectacular! For your benefit, the most common questions asked about the Park and Kynren are answered below.

If you cannot find the answer to your question, get in touch by using our easy to complete form and we will be pleased to offer further assistance.

What is the difference between the seating price bands?

Our seating has four price bands.

  • VIP seats are padded with back rests and have more space between the seats for greater comfort. VIP seats are located in the very centre of the Tribune. 
  • Deluxe, Superior and Standard seating are all plastic, raked stadium style seating with a backrest. The price bands determine how close you are to the centre of the action. Wherever you sit, just like at the cinema, you will enjoy a great view of Kynren.

Can I choose my seats?

Our online ticket booking system will allow you to select your preferred seats across the entire seating area, to the exception of the dedicated wheelchair reserved area.

You may also book seats by calling our dedicated customer care team on +44 (0)333 300 3028 - please be aware there is an admin fee of £2.50 per ticket for this service. This fee will be waived for those who require a Personal Assistant ticket at no additional cost or wheelchair users.

Can I get a refund if I am unable to make the show?

We cannot offer refunds, please see our full Terms & Conditions for details.

Exchanges can be made up to 30 days prior to the performance but please be aware there is a £5.00 admin charge per ticket to make an exchange.

How do I get my tickets/the tickets won't print?

On booking, you will be able to download your ticket for printing. If you are having problems printing your tickets you can call our customer care team on +44 (0)333 300 3028 who will be happy to help with any problems.

Alternatively they can be printed on show nights at our on site Box Office up to 1 hour before show starts. You can also show your ticket on your smart phone.

Can I buy tickets at the Kynren Box Office?

Yes guest can purchase tickets in our Onsite Box Office open from 10am - 4pm Tuesday - Friday or during our open times on each Saturday before performance. Click here to see times.

(*Credit card payments only). 

Can I book my tickets over the phone?

Yes , tickets can be purchased through the ticket hotline by calling 0333 300 3028*. 

The hotline is open from 9am - 7pm Monday to Friday and 9am- 5pm on Saturday and Sunday.  Alternatively,  click here to book your tickets online

*Please note, an administration fee of 2.50 per ticket will apply to orders placed over the telephone.


I am using Safari web browser / an apple device and having issues trying to booking my tickets online, what can I do?

We are aware some guests may be experiencing difficulties when booking tickets using the Apple Safari browser or an apple devices. This is an issue beyond our control and is a result of Safari making changes to its ‘Intelligent Tracking Prevention’ (ITP) with regards to how cookies are handled  While this issue is being resolved by our ticketing provider we recommend using a different web browser such as Microsoft Edge, Google Chrome or Mozilla Firefox.  Alternatively, please contact our Ticket Hotline on 0333 300 3028 and they can assist you to book your tickets (fees apply).


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