Facilities

The Park and Kynren are set in beautifully landscaped grounds, nestled at the bottom of the escarpment on which Auckland Castle proudly sits. 

The Park

The Park offers a range of new attractions, shows and experiences for 2020, click here to find out more

Retail & Catering Payments

We have a number of retail and food outlets across the site.

Our retail outlets operate on a card payment only basis, with the exception of hand waving flags available to purchase for 50p each with exact change.

Food and beverages can be purchased with cash or card payment.

Cash points

There are no cash point facilities onsite.

Dedicated Area for Smoking and Vaping

We have one designated smoking area, this is clearly sign-posted. Smoking and vaping is strictly prohibited elsewhere on site.

Footpaths

We strive to ensure that the Eleven Arches site is enjoyable for all guests to the Park and to Kynren. Our main visitor paths are DDA-compliant with a natural, fine stone surface. Some of our attractions have grass or stone surfaces and wheelchair users may require the help of a Personal Assistant to access these areas. For more information on all our Accessibility information, click here.

Merchandise

A selection of gifts, souvenirs and show-related merchandise, including Souvenir Books, Soundtrack CDs, ponchos and blankets will be available to purchase on site before and after the show at our Georgian Shop, situated near Ticket Check.

Limited merchandise (Souvenir Books and Soundtrack CDs) are available to buy over the phone. Please call +44 (0)1388 436033 between the hours of 9am-5pm Mon-Fri. Postage costs a minimum of £3.50 depending on how many items you purchase.

Proceeds from the sale of these products will support our charitable activities (Registered Charity No. 1159011).

Parking and Shuttle Buses

If you choose to arrive at the Park and Kynren by car, you will need to book your preferred car park when you book your Kynren tickets. To help you decide, we've included some useful information about our car parking options, click here for details. 

Toilets

There are plenty of award winning toilet facilities around the site in order to keep queues to a minimum. Baby changing facilities are also available in some washrooms. Disabled toilets are located at the Welcome Plaza, immediately adjacent to the Blue Badge Car Park A, and directly behind the Tribune.

The Tribune

This is our seating area, offering two types of seating comfort:

•    Padded seats with back rests and more space between the seats for greater comfort. These VIP seats are located in the very centre of the Tribune. 

•    Standard plastic, raked stadium-style seating with a backrest. These seats are offered in the Deluxe, Superior and Standard categories.

If you want to find out more, click here to see our full seating options.