At Kynren, we are dedicated to ensuring every visitor can enjoy our spectacular performances regardless of accessibility needs — whether that’s the daytime show park, Kynren – The Storied Lands, the night show, Kynren – An Epic Tale of England, or the Pyromusical.
We are proud to offer a wide-range of facilities and support to make the experience enjoyable and accessible for all.
At Kynren, all our footpaths are flat with a fine stone surface, DDA-compliant and well-lit for evening performances. While most areas of the park are easy to navigate, some sections feature grass or stone surfaces, and wheelchair users may require assistance from an Essential Companion.
The park includes a 400m walk from the Blue Badge car park to the main welcome Hub, and visitors are required to walk between shows. If you struggle with large walking distances, do bring walking aids and wheelchairs and mobility scooters are available for hire. Please note that there is limited availability, and these must be pre-booked before your visit by calling a member of the team on 01388 436 030.
| DAY PARK | NIGHT SHOW | PYROMUSICAL |
| There are several seating areas across the park, offering rest spaces for those who need to take a break. | There are several seating areas across the park, offering rest spaces for those who need to take a break. | There are several seating areas across the park, offering rest spaces for those who need to take a break. |
| Our seated shows open up to thirty minutes before performances, allowing early seating for those with access requirements. Due to the shorter duration and the live-action nature of our daytime performances, visitors may be restricted as to free entry and exit prior to the start of the shows. | Our tribune opens one hour before Kynren – An Epic Tale of England begins, allowing early seating. Visitors may freely enter and exit the tribune before the show, but may be restricted during the performance, for safety reasons and the live-action nature of the show. | Our tribune opens one hour before Pyromusical begins, allowing early seating. Visitors may freely enter and exit the tribune before the show, but may be restricted during the performance for safety reasons and the live-action nature of the show. |
| Our seated experiences offer raked, stadium-style seating with shallow steps to higher rows. Areas for wheelchair users and those with access needs are available. Please speak to a member of the team if you require special assistance. | Our tribune features raked, stadium style seating with shallow steps. Row A is flat-access and reserved for wheelchair and scooter users and their Essential Companions. Every row back from the front requires one additional step that guests must complete, up to Row SS at the top of the Tribune. | Our tribune features raked, stadium style seating with shallow steps. Row A is flat-access and reserved for wheelchair and scooter users and their Essential Companions. Every row back from the front requires one additional step guests must complete, up to Row SS at the top of the Tribune. |
Accessible Toilets are available at key locations at Kynren; please consult a map upon arrival, where they are clearly marked.
We are pleased to offer a Changing Places toilet, located near The Lost Feather, for guests visiting the day park. For guests visiting the night show who wish to use this facility, please speak to a member of the Kynren team and they can direct you.
- Spaces for wheelchair users and their Essential Companions are reserved in each of our seated performances, both for daytime attractions in Kynren – The Storied Lands, and our night show, Kynren – An Epic Tale of England.
- Wheelchair users must remain in their wheelchairs throughout the performance in case of emergency.
- Essential Companions must be at least 12 years old. Companions aged 12–17 can only accompany a guest over 18. Essential Companions must be physically able to assist their companion, particularly in an emergency.
- Visitors who meet qualifying criteria may be entitled to a complimentary Essential Companion Ticket. Find out more about Essential Companion Tickets and eligibility here.
| DAY PARK | NIGHT SHOW | PYROMUSICAL |
| For visitors with limited mobility but no blue badge, we recommend using our Purple Car Park, which is an onsite car park.
Due to the size of the park, mobility scooters and wheelchairs are available to rent for those who may require assistance covering those distances. Please note that these are extremely limited and must be pre-booked before your visit. |
For visitors with limited mobility but no Blue Badge, we recommend using either the Purple Car Park, an onsite car park, or the Yellow Car Park with the shuttle bus service, as it is a flat-level, hard-standing surface.
All our shuttle buses are wheelchair friendly and accessible. The drop off point for shuttle buses is directly in front of the Welcome Plaza, just a 450-metre walk to the Tribune where Kynren – An Epic Tale of England is staged. |
For visitors with limited mobility but no Blue Badge, we recommend using the shuttle bus service from Bishop Auckland Market Place.
All our shuttle buses are wheelchair friendly and accessible. The drop off point for shuttle buses is directly in front of the Welcome Plaza, just a 450-metre walk to the Tribune where Pyromusical is staged. |
Blue Badge holders can pre-book a space in our onsite Blue Badge Car Park for all Kynren’s attractions. Please note it is essential to pre-book as there is limited availability and we cannot guarantee availability for on-the-day arrivals.
Please supply us with a photo of your valid Blue badge at access@kynren.com and then call 01388 436 030 to book.
A valid Blue Badge and parking tickets must be displayed on arrival.
Assistance Dogs are welcome at Kynren but must have valid documentation and be pre-booked in advance by calling our Visitor Services team on 01388 436 030, as there may be seating restrictions due to the live action nature of our shows and the inclusion of animals in our performances.
| DAY PARK | NIGHT SHOW | PYROMUSICAL |
| Due to the size of the park, mobility scooters and wheelchairs are available to rent for those who may require assistance covering those distances.
Please note that these are extremely limited and must be pre-booked before your visit. Rented wheelchairs and mobility scooters can be collected from the Visitor Services area after Ticket Check |
Wheelchair and mobility scooter users are welcome at Kynren, and we reserve a section of our Tribune for those who require flat-access seating.
Walking aids that visitors choose not to remain in for the performance, such as push-chairs, frames, rollators and wheelchairs, can be stored in a secure area during the show. |
Wheelchair and mobility scooter users are welcome at Kynren, and we reserve a section of our Tribune for those who require flat-access seating.
Walking aids that visitors choose not to utilise for the performance, such as push-chairs, frames, rollators and wheelchairs, can be stored in a secure area during the show. |
All our food outlets have large-print menus with allergy information available upon request, and our staff are ready to assist. Please don’t hesitate to ask for help.
Visitors with sensory sensitivities can access a designated quiet area for a break from crowds or noise. Please consult a map for precise locations or speak to a member of staff.
Our staff are trained in disability awareness and evacuation procedures, ensuring the safety and comfort of all visitors.
Essential Companions must be able to assist with the evacuation of their companion in case of emergency.
For a downloadable PDF of our accessibility statement. Please click here
For further information. please contact us via our Booking Hotline on 01388 436 030 or email us at access@kynren.com. We are proud to offer a truly inclusive experience and our Customer Service team are always happy to help.