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Essential Companion Tickets

Kynren - An Epic Tale of England

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Pyromusical

The North East’s biggest Pyromusical takes place on Saturday 31 October 2026.

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An Essential Companion ticket allows a guest with access needs to bring a companion to assist them during their visit to Kynren, free of charge.

This ticket is intended for individuals who require significant and substantial support beyond what would be expected from family or friends already accompanying them.

Essential Companions provide necessary assistance, including in emergencies, as Kynren staff may not be able to offer support beyond general reasonable adjustments. The Essential Companion must accept full responsibility for providing this support while at Kynren.

FAQS

Who is Eligible for an Essential Companion Tickets

To qualify for an Essential Companion ticket, guests must demonstrate a significant and substantial need for additional support due to access-related needs.

Essential Companion tickets are only valid when accompanying a paying guest and cannot be used for guests already exempt from admission fees (e.g., children under three years old). Please note that Essential Companion tickets are not available for VIP seats.

Eligibility Criteria

  • The support required must exceed what could reasonably be expected from others already accompanying the guest.

  • For children under 16, the need must go beyond typical parental responsibilities, even if the child requires more supervision than their peers.

  • Essential Companions must be at least 12 years old. Companions aged 12–17 can only accompany a guest over 18. Essential Companions must be physically able to assist their companion, particularly in an emergency.

Accepted Proof of Eligibilty

To qualify, guests must provide one of the following:

  • Front page of a DLA or PIP letter (any rate) with eligibility covering the selected show date.

  • Front page of Attendance Allowance (any rate).

  • Front page of War Disablement Pension.

  • Evidence of being registered severely sight impaired (blind).

  • Recognised Assistance Dog ID card.

  • A valid Access Card (either physical or digital) with the ‘+1’ or ‘+2’ symbol.

How to Book

To book an Essential Companion ticket, please email a copy of one of the above accepted documents, to access@kynren.com and then call our Visitor Services team on 01388 436 030 (Mon-Fri, 9am-4pm)

If you also require a blue badge car parking space, please supply an image of your valid blue badge at the same time.

VIP Seat Policy

Essential Companion Tickets are not available free of charge within our VIP seating category for Kynren – An Epic Tale of England and Pyromusical. Guests booking VIP tickets who require an Essential Companion ticket are welcome to purchase an additional VIP ticket so their companion may sit with them.

Complimentary Essential Companion tickets are available in all other seating categories — Deluxe, Superior and Standard, for guests who require additional support and meet our eligibility criteria.

 

If you have any questions regarding our eligibility criteria or how to book, please email access@kynren.com.